Benefits:
Employee discounts
Flexible schedule
Free uniforms
Who are we?
Laundry Luv is Texas’s premier laundromat with a focus on providing a safe, clean, spacious, and fun environment to do all your family and commercial laundry chores.
Laundry Luv values include:
Respond Not React- Thoughtful in decisions, Ownership of job, Process oriented, Stands up for what is right
Leads with Luv- Team oriented, Servants heart, Selfless, Leads with love, Kindness
Curiously Coachable- Coachable, Seeks to improve
I Got It!- Motivated, Takes Initiative, Resourceful, Adaptable, Always moving, Does the right thing
Always Whistling- Kindness, Positive attitude, Great energy, Laughter, Can do attitude, Happy to work, Gratitude
Who are we looking for?
The Store Attendant is an individual who is very detail-oriented and highly sociable. He/She has a strong sense of urgency, but not at the expense of quality. This person draws energy from working with people and is optimistic and outgoing. The Store Attendant shows up to work on-time looking very clean and presentable. Store cleanliness will be his/her top priority. He/She will also engage customers in a helpful manner. Finally, the Store Attendant will execute routine maintenance on all machines and ensure they are fully operational.
Essential duties and responsibilities
Customer Service Assisting customers with machine usage Responding to customer inquiries and complaints courteously Ensuring a positive customer experience
Facility Cleanliness Keeping all areas clean and organized Sweeping & mopping floors regularly Emptying trash cans Maintaining a tidy environment
Machine Maintenance Monitoring machines to ensure they are functioning properly Report any malfunctioning equipment promptly
Supply Management Notifying manager of low inventory of laundry supplies Keeping an organized storage area of laundry supplies
Cash Handling Assisting customers with cash or credit card payments
Security and Safety Monitor any suspicious activity and report to manager Enforce safety protocols - wet floors, soap on floor
Attendance and Punctuality Report to shift on time Notify manager in advance if unable to work or running late Staying until all closing tasks have been completed
Knowledge/Skills
Basic commercial cleaning techniques
Excellent at building rapport
People-oriented
Strong verbal communication skills
Good organizational skills
Learning-based
High school graduate preferred
Bilingual (English and Spanish) preferred
What will you do? These are the standards a well-above-average performer will maintain or exceed:
If possible, Customers with larger bags of laundry and families can be met at the door with a laundry cart and assisted to the machine size that is best suited for that load size.
Use the phase, “Let me help you” - Do not use the phase, “Can I help you?” The first is a statement; the other is a question, which can be rejected.
Be alert to offer customers help before they use any machine.
New payment systems will be challenging for your customers. Make the process easy and fun for them. Show all customers how EASY and fast card payment laundry can be.
Help and coach customers on how much soap, bleach and fabric softener they should use. Always suggest they use high efficiency soap. The more you train the customers to use the right amount of soap, the fewer problems the machines will encounter.
The stainless-steel dryers are to be wiped down regularly with the special supplied stainless-steel cleaner. Different wipe cloths should be used for the washers and the dryers.
Every customer is to be thanked as they leave regardless of if you’re helping them or not.
The parking lot is to be checked throughout the day to ensure that there is no debris.
Attitude is everything - smile and get to know the customers.
Pay extra attention to children.
ASK your customers what they would like in the store to improve their experience. Take notes and share this feedback with your manager.
TRY to remember your customer’s names. Everyone loves the sound of their own name and it builds customer loyalty. Greet them by name when they walk into the store.
Ask customers to tell their friends and neighbors about the store and leave 5 Star reviews.
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